Welcome to Silkline Travel UK. By booking airline tickets through our platform, you agree to comply with and be bound by the following terms and conditions. Please review them carefully before making a reservation. If you do not agree with any part of these terms, you should not use our services.
Unless Specified, All the deposits paid and tickets purchased/issued are non-refundable. In case of cancellation or no show (Failure to arrive at departure airport on time) and non-changeable before or after departure (date change is not permitted). Once flights reserved, bookings/tickets are non-transferable to any other person means that name changes are not permitted. Issued Tickets are also not re-routable.
If you are reserving the flight by making the advance partial payment (Initial deposit) then please note that fare/taxes may increase at any time without the prior notice. It means the price is not guaranteed unless the ticket is issued because the airline/consolidator has the right to increase the price due to any reason. In that case, we will not be liable and the passenger has to pay the fare/tax difference. We always recommend you to pay ASAP and get issue your ticket to avoid this situation. Furthermore, if you will cancel your reservation due to any reason, then the paid deposit(s) will be non-refundable.
It is your responsibility to check all the details are correct i.e. Passenger names (are same as appearing on passport/travel docs), Travelling dates, Transit Time, Origin & Destination, Stop Over, Baggage Allowance, and other flight information. Once the ticket is issued then no changes can be made, unless specified.
All bookings are subject to availability. Silkline Travel UK will confirm the booking once the payment has been processed.
An electronic ticket will be issued upon confirmation. The customer must verify the details on the ticket immediately and inform Silkline Travel UK of any discrepancies within 24 hours of receipt.
Payment must be made in full at the time of booking using the methods specified on our website.
Prices are quoted in GBP and include all applicable taxes and fees unless stated otherwise.
Changes to bookings may be possible depending on the airline's policies and availability. Additional charges may apply.
All change requests must be made in writing to Silkline Travel UK.
Cancellation policies vary by airline. Customers should review the specific terms associated with their ticket.
Cancellation requests must be submitted in writing. Refunds, if applicable, will be processed according to the airline's policies and may be subject to cancellation fees.
Silkline Travel UK acts as an intermediary between customers and airlines. We are not responsible for the actual provision of air travel services.
We will not be liable for any loss, injury, or damage resulting from the use of airline services.
Customers are responsible for ensuring that they have valid travel documents, including passports, visas, and health certificates.
Customers must adhere to the airline's terms and conditions, including check-in and baggage policies.
Silkline Travel UK strongly recommends that customers purchase travel insurance to cover unforeseen circumstances, including trip cancellations, medical emergencies, and lost baggage.
Silkline Travel UK is committed to protecting customer privacy. Our Privacy Policy, available on our website, outlines how we collect, use, and safeguard personal information.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Silkline Travel UK reserves the right to amend these terms and conditions at any time. The latest version will be available on our website.
For any queries or assistance, please contact us at:
By booking a ticket through Silkline Travel UK, you acknowledge that you have read, understood, and agreed to these terms and conditions.
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